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GlobalNOC Project Feedback Survey
Line Office Acronyms
NOAA Line Offices
Department of Commerce (DOC) Bureaus
Department of Commerce (DOC) Offices
NOAA Corporate Services
- NOAA National Environmental Satellite, Data and Information Service (NESDIS)
- NOAA National Marine Fisheries Service (NMFS)
- NOAA National Ocean Service (NOS)
- NOAA National Weather Service (NWS)
- NOAA Office of Oceanic and Atmospheric Research (OAR)
- NOAA Office of Marine and Aviation Operations (OMAO)
Department of Commerce (DOC) Bureaus
- DOC Bureau of Economic Analysis (BEA)
- DOC Bureau of Industry and Security (BIS)
- DOC U.S. Census Bureau
- DOC Economic Development Administration (EDA)
- DOC Office of the Undersecretary for Economic Affairs (OUS/EA)
- DOC International Trade Administration (ITA)
- DOC Minority Business Development Agency (MBDA)
- DOC National Institutes of Standards and Technology (NIST)
- DOC National Technical Information Service (NTIS)
- DOC National Telecommunications and Information Administration (NTIA)
- DOC U.S. Patent and Trademark Office (USPTO)
- DOC Office of the Secretary (OS)
Department of Commerce (DOC) Offices
- DOC Office of Business Liaison (OBL)
- DOC Office of the General Counsel (OGC)
- DOC Office of Inspector General (OIG)
- DOC Office of Legislative and Intergovernmental Affairs (OLIA)
- DOC Office of Policy and Strategic Planning (OPSP)
- DOC Office of Public Affairs (OPA)
- DOC Office of the White House Liaison (OWHL)
- DOC White House Initiative on Asian Americans and Pacific Islanders (WHIAAPI)
- DOC Office of the Chief Financial Officer and Assistant Secretary for Administration (CFO/ASA)
- DOC Office of the Chief Information Officer (OCIO)
- DOC Enterprise Services (ES)
- DOC Center for Faith-Based and Neighborhood Partnerships (CFBNP)
NOAA Corporate Services
- NOAA Acquisition and Grants Office (AGO)
- NOAA Office of the Chief Administrative Officer (OCAO)
- NOAA Office of the Chief Financial Officer (OCFO)
- NOAA Office of the Chief Information Officer (OCIO)
- NOAA Office of Human Capital Services (OHCS)
- NOAA Office of Inclusion and Civil Rights (OICR)
Priority Guidelines
1-CRITICAL
2-HIGH
3-MODERATE
4-LOW
- A problem or issue for which the customer needs immediate, undivided attention from NOC staff until resolved.
- The customer is expected to be available immediately to commit full-time resources until the situation is resolved.
- The NOC uses this by default when the network is monitored to have an outage of a non-redundant core network element.
2-HIGH
- A problem or issue for which the customer needs resolution within 1 business day.
- The customer is expected to commit resources to resolve the situation between the hours of 1300 and 0100 UTC (1200 and 0000 UTC when Daylight Saving Time is in effect).
- The NOC uses this by default when the network is monitored to have an outage of a redundant core network element.
3-MODERATE
- A problem or issue for which the customer does not need immediate resolution, but needs NOC attention within 3 business days.
- The customer is expected to be available to provide information or assistance when available during normal business hours.
- The NOC uses this by default when a customer connection or session is monitored to have a problem or outage. This is also used by default for maintenance which is both NOC initiated and customer impacting.
4-LOW
- No impact to the customer’s operations, performance, and usability.
- Non-urgent customer service requests.
- Routine installation/provisioning tickets, non-customer impacting maintenance, and customer initiated maintenance.
Please Review the Selected Priority
Please be aware that it could take up to to resolve your request. Anything received outside of normal operating hours (Mon-Fri 8am-5pm PT) will be addressed the next business day. If your request is of higher priority, we ask that you give us a call by contacting the NOC. Thank you.
Please Review the Selected Priority
If your request is of higher priority, we ask that you give us a call by contacting the NOC. If your request is not urgent, please adjust the priority accordingly and continue with the normal submission process. Thank you.